Kendall runs an efficient shop. His technicians are always thorough and reliable. We have always had good prompt service with fair prices no matter what car we bring them.
When we get to the auto shop, they let us know what they are going to do, about how long it will take, and the approximate charges we could expect. While waiting, we were in the heated waiting room with coffee and a TV. When the repairs took longer than expected, the owner came in and let us know what the holdup was. He was very personable and helped alleviate some fears of what could be happening.
Of course, Murphy's law dictates that the car should begin experiencing trouble right before the end of the day, the Friday before Christmas. We required a tow and a fix as we were traveling to Missouri. The first couple of places we called said they wouldn't fix the car until Monday -- no good. Finally, we call A to Z and they tell us they can tow the car and have it fixed by that night. When they come to pick up the car, we are left stranded at the Hy-Vee gas station 2.5 miles away. And, if it couldn't be more obnoxious, we have our dog with us. The gentlemen who came to tow the car called the shop to see if someone could come pick us up. 15 minutes later, an A to Z employee had a van to rescue us from the dropping temperatures and biting cold.
Needed a quick fix and AtoZ were really helpful. Good prices, friendly staff, good waiting area and free wifi while you wait. Definitely going here next time
When everything was all said and done, the repairs came out to be less than we were expecting. Keep in mind, we HAD to get on the road that night and that was our only means of travelling. In other words, A to Z could have charged us any price they desired and we would have had no choice but to pay.
In a word: phenomenal. A to Z is the quintessential example of what a business should strive to become. Take note, flailing businesses out there. A to Z owns the phrases: affordable services, friendly staff, great amenities while waiting for the repair, and honest work.
I can not express the gratitude I have for the employees at A to Z Auto Repair in Galesburg IL from today! I drove 4 1/2 hours today to get to my sons baseball game and literally right when I turned to go into the hotel entrance it felt like my brakes went out. They didn't but needed new brake pads. They were at the hotel in no time to tow it in!!! Not only that, they went out of their way to take me and my other son to the ball field AND delivered my vehicle to the ball field. This was huge for me!!! I CAN'T SAY THANK YOU ENOUGH TO THIS CREW!!!! YOU ARE ALL AWESOME :)
We were driving from Iowa to Kentucky. As we went through Galesburg we had air conditioner problems. It was late in the day. The extremely friendly staff at A to Z told us to come right over. They fixed the problem and sent us back down I74 within thirty minutes. The price was very affordable.
The staff at A to Z worked hard to get us back on the road, even when it meant changing their time schedule on the Friday before Christmas. We are truly thankful for their hospitality and quality work and can't recommend it enough. If we didn't live so far away, it would be worth the trip to have A to Z be our main mechanic.
A To Z Automotive Repair Recovery is a US Car Repair based in Galesburg, Illinois. A To Z Automotive Repair Recovery is located at 217 S Chambers St, Galesburg, IL 61401, USA.
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