Ford Family !!!!! We bleed FORD blue!!!! Sorry, We've watched the service dept. go from bad to worse . Bought several brand new cars there even since the name change. If only the service department was as great as the sales department! Think you would keep repeat costumers satisfied???....The last few times in the service department they WERE NOT personable, friendly, welcoming or willing to work with a paying returning customer... Customer service is key!!!!!.. When your customer service rivals that of the DMV then there's an issue !!!!! Hire some people that are willing enuf to smile and shave before they show up to face the paying public. And don't act like it's an inconvenience to wait on customers!!! Sad but, We're taking our Fords and Lincolns out of town from now on.....
Good Sales, very poor service department.
Took my car to have the waterpump replaced. Dropped it off wednesday morning for what i was told would be a 5 hour job, didn't get my car back until Saturday. Was told originally that it was taking so long because they had never had to work on a fusion waterpump and didn't realize they had to take my whole front cover off to get to it. When i told the service dept manager that i was told that he informed me that he didn't believe me. Calling your customer a liar is super excellent customer service. He told me the reason it was taking so long is that the gasket didn't come in the waterpump kit they ordered and apparently they didn't realize that until the second day they had my car so then we had to wait for that to be delivered. The gasket was delivered Friday morning yet my car still wasn't repaired until Saturday. They did give me a loaner car, too bad every time i took a right turn something was rubbing quite loudly on the tire so i didn't feel very comfortable driving it plus it had reverse lights that were out. Moral of the story, don't take your car here if you may need it within a day or 2.
Went in for a recall to be fixed on my van. Was given a date for the repair. Showed up for appointment was told something went wrong getting the part now it is on baxk order. Don't trust them unless you see the parts in the shop.
Great customer service and excellent on repairs at a great affordable price
Yemm Ford Inc is a US Car Dealer based in Galesburg, Illinois. Yemm Ford Inc is located at 2201 W Main St, Galesburg, IL 61401, USA.
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