When they walked up to the registers about five girls were standing there chatting and my husband held up my sons shoes they wanted to purchase. They looked at him and continued their conversation. My husband walked out leaving the shoes in the store.
He called me and told me the story and me being who I am called the store and asked to speak to a manager. I explained to her what happend and she said she would " look into it." In other words...she didn't care. So I told her I always buy my kids shoes from there but after this poor conversation on the phone and poor customer service we will NEVER shop there again. She goes..." well I'm sorry" I just hung up on her before I blew up.
I was in 8th grade and me along with my Aunt and Uncle Yeager got shoes for track and field. They were the greatest... still are!!!!
Great location fast friendly and efficient employees
The staff has always been helpful and with a rewards membership, there are always good deals to be had on most items.
I will NEVER purchase anything from Dunhams again.
Dunham's is a "sports" store that moves into bigger towns but not big enough for a Dick's Sporting Goods. Great if you're looking for college team apparel for the majority of teams. Yeah, they sell other stuff but nothing is really is priced well enough to keep me coming back.
The appropriate response would have been..." I will look into it and if your husband would like to come back I will personally make sure you get the items that you wanted to purchase, I am sincerely sorry." But obviously the manager and the employees of the store have no idea what customer service is. What a disappointment.
My husband and son went to their store and found some shoes my son liked.
Dunham S Sports is a US Store based in Galesburg, Illinois. Dunham S Sports is located at 1890 N Henderson St, Galesburg, IL 61401, USA.
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